Same Day Delivery:
We accept same day delivery but will not guarantee specific time of delivery. Usually, it is best to place same day delivery prior to 12pm on the day of delivery, to ensure we have drivers available, and the availability of products purchased.
If a customer requests the flowers to be delivered between (ex: 2pm-3pm) we will not be obligated to deliver during a specified time range due to other floral deliveries that were made before. The delivery sequence is based on who has ordered first and has paid for their purchases.
If a customer requires the flowers to be delivered before our regular opening hours or way past our closing hours, we will not confirm the delivery nor will we accept the order in general.
In terms of instructions for delivery, unless the front door of the property is located at another entrance, we will not subject our staff to dangerous delivery procedures. We will not allow our staff to enter premises or go down to basement level properties. We do not offer white glove service and will only bring the flowers/plant arrangements to the door of the recipient.
If no one is at home when our drivers attempt the delivery, our drivers will contact the recipient to see where they can safely leave the flowers.
If the driver cannot reach the recipient, they will leave a message (if possible) and the driver will leave the package at a safe place. If the flowers cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $12-$40). We will try our best to avoid the re-delivery by calling the recipient at the shop, prior to dispatching. We will not leave flowers in an unsafe place; we will arrange the re-delivery at the earliest possible time. Please note, we will not wait on premise until the recipient is home to receive their floral order. Due to the pandemic, we try our best to provide a contactless delivery. If the recipient is not home even after confirming to our representatives of their presence at home, we will leave the floral arrangement at their door.
If it is a condo delivery, we will double check with the sender if there is a concierge on site to receive the product. Our drivers will communicate with the concierge to call the recipient first to ensure the flowers are not left at the front reception for long periods of time. If there is no concierge, our staff will call the recipient before dispatching the delivery of when they will be home.
These orders are our highest priority. If you have ordered too late to make the funeral service, we will advise you to send the flowers to the decease family’s home. We usually connect with the funeral home to ensure the date and time of visitation service prior to accepting the floral order. If it is an early morning visitation, we will make the delivery the night before. If the visitation is held in the afternoon or evening of the day, we will dispatch the floral arrangement.
Importance of Quality Floral Arrangements/Plant Orders:
Every order is important to us because we know how essential it is to you (the customer). We make it our duty to go above and beyond to ensure that every customer is provided with beautiful flowers/plants and the best services. We do our best to complete orders as quickly as possible without sacrificing the quality of the product.
Please note that we acknowledge that flowers are a perishable product and that floral orders are handmade, we make every attempt to preserve the livelihood of the floral arrangement by cutting/packaging and offering vase options and to ensure the quality, beauty and accuracy of our work.
Many factors will determine a flower’s longevity. Because we continually seek ways to quality check our flowers when they arrive from the growers, other variables such as maintenance, environment during transit, prior flower related nutrients added to the flowers prior to its arrival to our shop, we cannot predict these variables as it is out of our control.
If you are not completely satisfied with the quality of one of our products, please feel free to contact us immediately and we will promptly take the appropriate actions.
Return/ Cancellation Policy
Plants and flowers area perishable natural product, all sales are final. If you require to cancel an order, and it has not been prepared, we can hold the value as an in-store credit towards your next order. Please note that we are unable to cancel orders that have been arranged or have been dispatched to our delivery representatives. In addition, if you pick up a floral arrangement/plant order and do not disclose your dissatisfaction during the time of the pickup at the store, leave with the product and try contacting us after you leave the premise with your concerns, we will not be able to provide a refund.
**Note: If a customer has “buyer’s remorse or does not like the arrangement based on interest” after the purchase and design of the final floral arrangement, this is not a valid reason for exchange or refunds.
If you are not satisfied with the quality of your order, please let us know as soon as possible. We may be able to replace flowers if notified within 24hours of dispatching the order or when the customer has picked up the product from our shop property.
**Due to the nature of our products, we do not accept returns currently. If you have received an incorrect item or if your order was damaged while in transit, please contact us immediately and we will work with you to make things right. Feel free to connect with our staff at firstname.lastname@example.org**
Floral Subscriptions/ Workshops
Floral Subscription/Workshops are final sale. If you plan to cancel your floral subscription (if paid upfront for the year) or are unable to attend your selected workshop date, let us know 7 days before you are to receive your next floral delivery/attend your workshop date and we will try our best to provide a replacement bouquet or reassign you to a different workshop date.
At Bloor Village Flowers we are committed to delivering your floral arrangement on time and as fresh and aesthetically pleasing as possible. Due to the nature of the product, regional availability and seasonality of flowers, it is necessary to make substitutions of equal or greater value. We will try our best to maintain the elegance and visual presentation of the arrangement by considering the overall size, style and colour palette. Please note that every bloom and flower are not grown the same, just like people. Therefore, if you are ordering fresh flowers, please understand that your arrangement will look similar to the visual representation found on the website. For some unforeseeable circumstances, it may be required to substitute some of the original flowers (due to it being out of season, out of stock, not up to par with quality standards) for other flowers of equal or greater value.
For blooming plants and green plants, similar plants may be substituted of equal or greater value/quality. For orchids, we will make every effort to match the plant type/colour shown on the business website. The number of blooms will not be exact as each plant grows at different rates and in different conditions. We source our products from different vendors/greenhouses. Containers for plants will be held in their initial nursery pots. Customers can indicate during the order process if they require a ceramic or clay pot for additional fees.
Based on the items presented on the company website, the photos shown are to help customers visually see the representation of the product they purchase in terms of style, shape, colour and design. The floral arrangement or potted plant you will receive will not be identical to the product in the photo. It will be close in similarities. If an order is for white daisies, they will be substituted with another colour of daisies, not another yellow flower (unless specified by customer). Cream roses and white roses may be substituted for each other as well as peach/coral and pink roses.
For specialty items that are not available in season (when a customer requires the item in a timely manner for ex: weddings/specified occasion) we cannot guarantee the customer that we are able to source the products. We will communicate to the customer, that it may take approximately 1-2 weeks to ensure whether the item is in stock from suppliers/vendors. An email confirmation will be sent to customer, once the order is verified (based on availability) and the customer has secured the order with a 30% deposit or paid in full.
Holiday Deliveries/High Season
Our shop and delivery hours may vary during major holidays/religious days. To help ensure on-time delivery during the busy season, place your order at least 48hours prior to the following holidays:
- Valentine’s Day
- Administrative Professional Week
- Mother’s Day
- Remembrance Day
If the recipient’s address is incorrect and delivery was attempted to the address provided by the sender, there is a $10 address correction fee. Bloor Village Flowers is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the costumer assumes responsibility for the entire purchase.
Recipient May be Contacted:
In some cases, the florists may contact the recipient to ensure they will be home to accept the delivery.
Canceling an Order:
An order made on same day of delivery are processed immediately and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the floral shop, en route or dispatched. To cancel or change an order that has not been processed, please call (416) 763-5682 or reach us at email@example.com
Recipient’s refusal of delivery or acceptance of product:
The recipient’s refusal to accept delivery, the sender may be held fully liable for the cost of the gift.
Taxes & Pricing:
Applicable sales tax will be applied to all floral/plant purchases. Many products are available in Classic, Deluxe and Premium sizes that the customer can upgrade to, depending on their budget.